No training, no dashboard to learn. The agent already knows your product — it can read your actual code when Windmill lives in your monorepo — remembers every past ticket, and drafts the reply. Your teammate just decides. Holidays covered, founder-tax gone, the next hire trivial.
It gets better every ticket
Customers star-rate the replies they get. Windmill feeds the best and worst conversations back to the agent as examples you curate, and its CLAUDE.md / AGENTS.md playbook sharpens itself. Answer a product question once — the agent knows it forever.
Your knowledge, your repo
Your institutional knowledge is markdown in your own repo: version-controlled, diffable in a PR, yours forever — not locked inside a SaaS you rent. A human owns every reply and the agent learns what lands, so customers get fast, real answers instead of canned macros.
How it works
1
Tell your agent to run the onboarding command. It scaffolds your support repo — or drops into your existing monorepo so the agent can see the product too.
2
Your customers file tickets in your hosted portal.
3
Tell your agent to work the queue. It drafts from your knowledge and history; you decide; it learns.
Tell your agent to run it
fetch https://windmill.sh/start to onboard me
Copy + paste this to your coding agent to get started.
What's next: customer context and refunds for Stripe and Polar, so billing questions get handled in the same loop.